Return & Refund Policy
- Introduction
At Stylish Lagacy , customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you.
- Return Eligibility
- Timeframe: You may request a return within 7 days of receiving your order.
- Condition: Items must be returned in their original condition, unused, and in the original packaging. A valid proof of purchase is required for all returns.
- Exclusions: Certain items are non-returnable, including but not limited to perishable goods, customized products, and digital downloads.
- Return Process
- Step 1: Initiate Return
Contact our customer service team at [email protected] with your order number and reason for the return. - Step 2: Receive Return Authorization
Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the item. - Step 3: Ship the Item
Package the item securely and send it back using the shipping label provided or your preferred shipping method.
- Refund Policy
- Inspection and Approval: Upon receipt of your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Refund Method: Approved refunds will be processed to the original method of payment within 30 business days.
- Partial Refunds: In certain circumstances, only partial refunds may be granted (e.g., if the item is not in its original condition, is damaged, or is missing parts).
- Exchanges
- We offer exchanges for items that are defective or damaged. To request an exchange, please contact us at [customer service email] with your order number and a description of the issue. We will provide instructions on how to proceed.
- Shipping Costs
- Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or defective item).
- Non-refundable Shipping Costs: Original shipping costs are non-refundable. If a refund is issued, the cost of return shipping may be deducted from your refund.
- Contact Information
For any questions or concerns regarding our return and refund policy, please reach out to us:
- Email: [email protected]